A woman from British Columbia traveling to Toronto was denied one of the most popular tourist destinations because her province’s vaccination certificate did not include a key piece of information.
British Columbia resident Sarah Sangha was visiting Toronto this week and believed she had come prepared.
“I had no problem going to different places in the city,” Sangha told CTV News Toronto. “Knowing that the vaccine passport would be launched in Ontario the week I arrived, I came with a hard copy and the application.
The app is digital proof of vaccination that residents of British Columbia can install on their phone, along with a QR code.
Sangha said she visited a number of restaurants and tourist attractions during her time here, all accepting her digital proof of British Columbia vaccination.
But Thursday night, as she attempted to enter the CN Tower, where she had booked to dine at the restaurant inside, staff told her that her provincial proof of vaccination was not sufficient.
“It was not admissible for them,” Sangha said. “They couldn’t scan the QR code and they asked me if I had a hard copy. But in BC, once you get the app and you get the QR code, you don’t no longer need that hard copy. “
In addition to the code, which is not readable here, proof of vaccination issued by the Government of British Columbia only shows the date of the certificate issued and not the date of vaccination.
According to the Ontario Ministry of Health website, to enter a business or organization, visitors must provide both proof of identity and proof of vaccination, showing that their final dose is at least 14 days.
In a statement to CTV News Toronto, Jennifer Paige, director of marketing and communications for the CN Tower, said, “Customers are encouraged to review the information they intend to provide as proof of vaccination (or proof exemption eligibility) and proof of identity to ensure that it is complete and accurate and meets the criteria established in the province of Ontario.
Sangha says she ended up eating elsewhere after being turned back at the CN Tower, and says she hopes issues like this can be resolved for future tourists visiting the province.
“I think if interprovincial travel is allowed, which it is, then the provincial governments need to talk to each other and they need to iron out that so that it doesn’t affect tourism.”